Is Onda an AI answering service?
Yes. Onda is an AI receptionist that picks up the calls you can't, takes the caller's name, need and details, and emails them to you in seconds. Our team sets it up and manages it for you.
Can I call Onda myself first?
Yes. Call our demo plumbing company at (213) 451-5553. An AI answers, and the call may be recorded. The company is made up, so feel free to use a made-up name and address. No one will call you back. Demo calls are limited each day.
How does the 7-day trial work?
We set up your front desk first. Then you turn on call forwarding. That day we email you a payment link. When you enter your card, the one-time $99 setup fee is charged and your 7-day trial starts. That day is day 1, and we email you the dates. There is no monthly fee during the trial. On day 8 your card is charged for your first month. Cancel before then and you pay no monthly fee. The setup fee is not refundable.
Will callers know it is an AI?
Yes. The greeting says so, along with a notice that the call may be recorded. Onda does not present itself as a person.
What do I get after each call?
An email with the caller's name, number, what they need and the address if there is one, written in the language you chose, whatever language the caller spoke. Urgent calls are marked Priority. Each morning you also get a summary of the day before.
Can it book the appointment?
It takes the request and the time the caller prefers, then sends it to you. You confirm. With Onda Plus, it can also check your Google Calendar, offer open times and book the one the caller picks. You get a Booked email, and the caller is told you will confirm.
What does Onda do in an emergency?
If a caller describes a danger, such as a gas smell, Onda tells them to call 911 first. Then it marks the call Priority and sends it to you right away. Onda is a front desk, not an emergency service.
Can I use my phone while Onda is on a call?
Yes. Calls you don't pick up forward to Onda's own line, so your phone stays free to make and take other calls.
What if I use more than my minutes?
We email you when you reach 80% and 100% of your minutes. When they run out, we add 100 minutes for $29 so your calls keep getting answered, and we email you each time. The $29 goes on your next monthly bill. We never bill per minute.
What if a payment does not go through?
You get an email with a link to update your card, and the payment is tried again over the next 2 weeks. Your calls keep getting answered during that time. If the payment still has not gone through after 2 weeks, your service ends.
Can I change my greeting or hours later?
Yes. Your shop notes are one form with a set number of fields: your greeting, your hours, up to 15 services, up to 10 common questions with short answers, and a short list of things Onda should not say. Send your changes in one email and we update them at no charge. Anything beyond the form, such as more fields, a new call flow or another location, is custom work. We quote it before we start.
What do you need to get started?
A phone number that can forward calls, and an email address. No app and no new software.